Free Download Genesys Cloud Agent TrainingLast updated 12/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 2h 11m | Size: 382 MB
Unlocking Genesys Potential: A Comprehensive Guide to Genesys Cloud Agent
What you'll learn
Agents will learn how to use Genesys Cloud features and tools effectively.
Agents will learn how to provide excellent customer service.
Agents will learn how to troubleshoot customer issues and escalate issues to supervisors.
Agents will become more confident and proficient in their role.
Agents will be able to help companies improve their customer satisfaction ratings.
Requirements
Basic Understanding of Contact Center Operations: Familiarity with the general concepts and terminologies associated with contact center operations will be beneficial in understanding the application and relevance of Genesys Cloud features.
Technical Proficiency: A basic understanding of computer systems, software applications, and cloud technology is essential to grasp the technical aspects of the course.
Internet Connectivity: As this is an online course, reliable internet connectivity is required to access course material, participate in online discussions, and complete hands-on exercises.
Genesys Cloud Access: To fully participate in the hands-on exercises, you'll need access to a Genesys Cloud instance. This can often be arranged through a demo or trial account if you don't have one through your organization.
Dedication and Commitment: As with any course, a commitment to learning and the willingness to spend time on coursework, including lectures, discussions, and hands-on exercises, is a must.
Please note that no prior experience with Genesys Cloud is necessary. The course is designed to take participants from a beginner level to a competent Genesys Cloud Agent.
Description
The Genesys Cloud Agent course is a self-paced training course that is designed to provide agents with the knowledge and skills they need to be successful in their role. The course covers a wide range of topics, including
Introduction to Genesys Cloud
The Agent Interface
Managing Interactions
Using Genesys Cloud Features and Tools
Quality Management
Workforce Management
Performance and Analytics
The course is divided into several modules, each of which has a variety of learning resources, such as videos, quizzes, and hands-on exercises. Agents can complete the modules in the order that they choose, and they can revisit the modules at any time to refresh their skills.
The Genesys Cloud Agent course is available to everyone.
Here are some of the benefits of completing the Genesys Cloud Agent course
Agents will learn how to use Genesys Cloud features and tools effectively.
Agents will learn how to provide excellent customer service.
Agents will learn how to troubleshoot customer issues and escalate issues to supervisors.
Agents will become more confident and proficient in their role.
Agents will be able to help companies improve their customer satisfaction ratings.
If you are a Genesys Cloud agent, I encourage you to complete the Genesys Cloud Agent course. It is a valuable resource that can help you to be more successful in your role.
Who this course is for
Aspiring Genesys Cloud Agents: Individuals looking to build a career in Genesys Cloud administration and seeking a comprehensive, structured training program to gain practical knowledge and skills.
Current Genesys Cloud Agents: Professionals already working with Genesys Cloud who want to enhance their understanding, discover new features, and stay up-to-date with best practices.
Contact Center Agents: Agents who are responsible for overseeing contact center operations and want to better understand the capabilities of Genesys Cloud to optimize their organization's customer service operations.
System Integrators and Consultants: Those who work with various cloud platforms and wish to add Genesys Cloud to their portfolio to provide more comprehensive solutions to their clients.
Students and Job Seekers: Those looking to add a valuable skill to their resume and open up new job opportunities in the growing field of cloud-based contact center solutions.
Homepage
https://www.udemy.com/course/genesys-cloud-agent/
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